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1.5

Last week got a quote from ABC Seamless gutters in Missoula the consultant was Brett Melcarek, I was happy with the three different kinds of gutters he gave me a QUOTE on and I told him wasn't sure if I would have the money right away but would know today Monday !! he called me and I told him I was waiting for another quote tomorrow and he friggin went batshit !!

upset that he drove ALL the way up the Nine Mile Valley 25 miles and he only drove that far because I said I was interested which I WAS he said he would lower his price of the lowest quality of gutter to match ANYONE I told him I wanted to get another quote and then I would decide but I did like the quality of his second choice. He then said I wasted his time and gas and I pointed out his ad in then phone book said free estimate which he then said that he normally don't go out of Missoula not my problem!! After we hung up he called back and said he was going to charge me 20% and I pointed out to him I didn't order anything just got a quote that we both signed a QUOTE no date was set etc. Is this you normal customer service?

Threatening someone not a good policy have already put word out on social media!! Yelp and BBB next if I do not get an apology.

Reason of review: Poor customer service.

Location: Mount Morris, Illinois

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Guest

This lady's name is Lorinda Adams and lives at 31980 Ranch lane, Huson, MT. Her house is a white mobile home 45min from Missoula.

Google map it if you don't believe me :) Lorinda called into the office wanting a gutter estimate. I told her the cost of ABC Seamless gutter was $9 a foot, and since she has a mobile home with 2 simple straight pieces of gutter, I could easily give her a free estimate on the phone. She said no other gutter company would even call her back so the price sounded good and I should head out there and sign her up to be on the schedule. This all happened the day she called in- same day service!

That's really good service for a contractor isn't it?? When I got there it was exactly the price I told her on the phone so she signed the contract and picked a color etc..We had her install scheduled the following Monday and when I called her to tell her the crew was loaded up and ready to come install her gutters she told me she didn't want them and was going to get other quotes?? I offered to beat anyone's price if they offered the same gutter for less but she insisted on backing out of her contract anyway. I think it's pretty inconsiderate to tell someone you want to sign up, have them spend 3 hours meeting with you 45min out of town, signing a contract, and then back out when we're about to install??

This is America, don't sign contracts and request service on your home if you don't wanna do it? We're a great company and the owners I work for are great Family guys that donate to Camp Make a Dream & other charities in the area. Very generous family.

I'd suggest doing business with them any day!

Guest
reply icon Replying to comment of Guest-1194617

I'm from Minnesota and happened to be reviewing an ABC Seamless affiliate in that area when I came upon this review. I am shocked by the response from "Anonymous", who is obviously Brett, to the original review.

Based on how unprofessional and rude you were to state the name of the complainant and list here home address and description of her home, I would never want to do business with you.

Perhaps she was negligent due to the fact that a contract may have been in place, however, that doesn't give you the right to list her personal information in the manner you did on this public site. Shame on you.

Candiss Xus
reply icon Replying to comment of Guest-1194617

Hello Brett, salesman from ABC, How awful of you to defile a person online in regards to your business transaction. Regardless of how the situation played out it is totally unacceptable to EVER publicly give out customers information and on top of that insults. SHAME on you!!!!!

Guest
reply icon Replying to comment of Guest-1194617

Won't be doing business with this company after reading this. Posting someone's address and personal information out of spite? Not someone I want working on my house.

Guest
reply icon Replying to comment of Guest-1194617

Contacted ABC last week about a roofing job. Have not heard back from them yet and after reading this, I won't be returning their calls for an estimate.

I don't give a rats &^% if you guys are "Family men" or donate to Camp make a dream and other charities in the area. Posting someone's personal information in a public forum just negated that claim of being "we're a great company" Person who posted this needs to loose his or her job.

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